SLA FOR SERVERS WITH MANAGED SUPPORT
We guarantee that our network, data center HVAC, and power will be functioning 100% of the time on any given month, with the following exceptions:
- Scheduled maintenance windows, announced 24 hours in advanced.
- Migrations scheduled 1 week in advanced and lasting up to 6 hours.
- Server shutdown due to account suspension.
- Factors outside our control, such as force majeure events, failure of our upstream providers or your ISP.
- Software running within your virtual servers.
- Actions of third parties, such as server compromises, denial of service attacks and viruses.
- Violations of our Acceptable Usage Policy.
- User activity errors.